PetWana Community and Safety Rules

1 Adults authority and truthful participation

Membership is limited to adults aged 18 and older with legal capacity to participate. Use your own account. Do not impersonate another person, evade a suspension, use a minor as the account holder, or falsely claim rescue status, professional credentials, ownership, verification, insurance, or authorization to act for an organization. A display name is permitted, but it must not mislead others about material identity or authority.

List only pets you own or are authorized by their lawful owner to list. Resolve uncertainty about ownership, co-owner permission, rescue restrictions, housing permission, or authority before arranging a transfer or care. Do not list stolen or unlawfully obtained animals, conceal an ownership dispute, or use an arrangement to bypass a court order or other legal restriction.

Provide accurate, current information and correct material errors promptly. Do not use misleading photos, invented reviews, duplicate accounts, false availability, fabricated care experience, or hidden charges to obtain an arrangement. Do not represent an AI-generated description as proof of a pet's behavior or another member's qualifications. Review and correct any suggested text before publishing it.

2 Animal welfare and activities that are prohibited

You must provide humane treatment appropriate to the species and individual animal, including suitable food, water, shelter, sanitation, ventilation, exercise, supervision, and necessary veterinary attention. Follow applicable animal-welfare, public-health, licensing, housing, wildlife, and transportation requirements. An owner's instruction does not authorize unlawful or abusive care.

Do not use PetWana for animal fighting, cruelty, neglect, abandonment, trafficking, theft, illegal breeding or sales, sexual exploitation of animals, or obtaining animals for bait, unlawful experimentation, or deliberate harm. Do not arrange unlawful capture, possession, transport, release, or transfer of wildlife, protected species, or prohibited animals. Do not use misleading adoption or support language to conceal a prohibited transaction.

Do not deliberately expose an animal or person to an unreasonable and undisclosed risk. Do not withhold food, medication, necessary care, or return of a pet as leverage in a fee dispute. Do not punish an animal for an accident or behavior arising during care. If you cannot continue safely, contact the owner or authorized emergency contact and arrange a safe, lawful transition rather than leaving the animal unattended or releasing it.

3 Accurate pet information and care capability

Before another member agrees to care for or meet a pet, disclose information reasonably necessary to evaluate the arrangement: species, size, age, care needs, medication, relevant health conditions or infectious-disease concerns, bite or aggression history, escape behavior, resource guarding, handling sensitivities, compatibility with people and animals, and any legal restriction affecting the activity. Update the other participant if something material changes. Do not disguise a known problem as a guaranteed harmless trait.

Share sensitive care instructions through the appropriate private channels. Do not place unnecessary personal medical information, identity documents, or another person's private information in a public pet record. A truthful welfare or safety disclosure is required even if it makes an arrangement less likely. Ask a veterinarian about uncertain medical or vaccination questions; do not substitute a member's assurance or an app recommendation for professional advice.

Accept only care you have the experience, time, equipment, secure premises, and physical ability to provide. Confirm who will actually perform the care and disclose other animals, relevant household conditions, or additional caregivers that materially affect safety. Obtain necessary owner approval before delegating care or bringing additional people or animals into the arrangement. Do not leave a pet with an undisclosed substitute.

4 Rules for the ten listing types

Swap involves agreed temporary care in both directions. Identify each pet, caretaker, location, schedule, care responsibilities, and return plan separately. One participant's difficulty does not excuse unsafe care or withholding the other pet.

Lend and Borrow concern authorized temporary care or companionship, not an automatic change in ownership. Agree on permitted activities, supervision, transport, limits, and return. The borrower must not transfer, rehome, breed, sell, or retain the pet without separate lawful authority.

Support must clearly explain the actual help requested or offered and any agreed costs. Do not imply that a member, listing, payment, or donation is a verified charity, tax-deductible contribution, or guaranteed use of funds without a lawful factual basis. PetWana's platform fee does not establish a charitable relationship or guarantee financial assistance.

Adopt and For Adoption concern a potential permanent placement. Confirm lawful ownership and transfer authority, disclose known material health and behavior information, comply with applicable transfer, age, licensing, inspection, and veterinary-document requirements, and use a separate clear transfer record where appropriate. A proposal, message, platform fee, or adoption label alone does not transfer title. Do not pressure someone into an immediate placement without a reasonable opportunity to evaluate the pet and terms.

Need Sitter and Provide Sitting require clear identification of the care setting, actual caretaker, schedule, supervision, medication instructions, emergency contacts, and pickup arrangements. Disclose any member-to-member compensation and material conditions before agreement. Verify any license, permit, or insurance required for the actual activity; a platform profile does not supply it.

Playdate requires agreement about participating pets, supervision, compatibility, the venue, and exit options. Introduce animals cautiously and separate or leave if behavior creates a safety concern. Attendance does not authorize breeding or unsupervised mixing.

Pet Party hosts must communicate venue permission, capacity, attendee and pet rules, supervision expectations, and relevant hazards. Guests must disclose the pets they bring and obtain approval for substitutions or additions. Adults remain responsible for children they bring; minors may not use an adult's membership independently. A group invitation or host approval does not establish that every pet is compatible or that the venue is insured.

Across all categories, the category name does not override legal requirements. Calling a transfer an adoption, donation, reimbursement, support arrangement, or barter does not necessarily exempt it from laws governing sales or animal transfers. Confirm applicable requirements for the location and species before proceeding.

5 Planning introductions handoffs and return

Before care begins, agree on the actual pet and participants, start and end times, location, approved transport, care instructions, emergency contacts, veterinary arrangements, supplies, and the return or permanent-transfer plan. Keep necessary emergency and handoff information accessible outside the app. Messaging may not be available throughout an emergency or after its scheduled window closes.

Choose a meeting and care location appropriate for the animal and activity. A public meeting can help personal safety but may be unsuitable for an insecure, frightened, reactive, or medically vulnerable pet. Use secure carriers, enclosures, leashes, or restraints appropriate to the species, and obtain venue permission. Do not leave a pet unattended at a doorstep or transfer custody to an unconfirmed person.

You may decline, pause, or cancel when conditions materially differ from what was disclosed or safety is uncertain. Communicate promptly and arrange safe care and return. Do not force a handoff because a fee has been paid or signatures collected. Cancellation and platform-fee refunds follow the Terms; reporting a concern does not automatically forfeit a refund or excuse obligations already owed.

For temporary care, return the pet to the lawful owner or authorized recipient as agreed, subject to lawful directions from authorities. If the owner is unreachable or fails to collect the pet, seek appropriate veterinary, animal-control, or legal assistance. Do not assume the pet has become yours, abandon it, or take unauthorized enforcement action over a dispute.

6 Medication veterinary emergencies and incidents

Use clear owner instructions and appropriate veterinary guidance for medication and health care. Do not diagnose, prescribe, sedate, or perform a procedure outside your lawful authority or competence. Obtain the owner's emergency plan, veterinarian contact, and authorization and spending instructions before care where practicable. A platform agreement does not itself grant unlimited veterinary authority or make PetWana responsible for veterinary bills.

If illness, injury, a bite, escape, loss, or other serious incident occurs, take reasonable steps to protect people and animals, obtain appropriate professional help, and notify the owner or authorized emergency contact promptly. Follow applicable bite-reporting, quarantine, public-health, and lost-animal requirements. Do not delay necessary help while debating payment or waiting for an app message.

Give an accurate account of what happened and preserve relevant lawful records. Do not conceal an incident, alter evidence, threaten a witness, or publish identifying allegations as retaliation. Report the related platform concern to PetWana after immediate safety needs have been addressed.

7 Respectful communication and prohibited content

Communicate respectfully and keep interactions relevant to the service. Threats, stalking, intimidation, targeted humiliation, bullying, hate speech, unlawful discrimination, extortion, sexual harassment, and repeated unwanted contact are prohibited. Do not threaten another person's family, pet, property, employment, or reputation to obtain agreement, payment, a positive review, or silence. Respect a decline and do not bypass a block through another account or person.

Sexually explicit or pornographic material, sexual solicitation, content exploiting or endangering children, nonconsensual intimate imagery, encouragement of violence, and content promoting animal abuse are prohibited. Do not upload graphic cruelty or injury images for shock or entertainment. Relevant evidence may be supplied through an appropriate reporting channel when lawful and necessary. Do not download, copy, or redistribute suspected child sexual abuse material to make a report; identify where it was encountered and contact the appropriate authorities.

Do not post private addresses, precise home coordinates, passwords, payment credentials, government identification, private documents, or another person's contact information without appropriate authority. Do not use personal information to investigate, expose, harass, or target another member. Do not upload content you lack the right to use, spam, malicious links, or misleading advertising. These rules apply to text and images, including material embedded in photos or generated with AI.

8 Permitted contact information and platform safeguards

Public profiles, listings, invitations, and proposal or counterproposal free text may not contain phone numbers, email addresses, social or payment handles, external contact links, exact private addresses or coordinates, or coded instructions designed to move contact outside the permitted workflow. Use structured location fields only for their intended purpose. Do not hide contact details in pet names, images, spelling tricks, QR codes, or other material to evade screening.

Once the authorized private messaging window opens, participants may exchange necessary care, emergency, and handoff information through the permitted private channels. Use an authorized event-address field only for the intended participants and access controls. This rule does not prohibit contacting emergency services, a veterinarian, authorities, PetWana support, or exercising legal rights.

Do not bypass required signatures, payment confirmation, messaging schedules, consent, privacy controls, or safety restrictions. Do not ask someone to send a password, sign-in code, full card number, or identity document through chat, or to pay an unexplained verification or account-release fee. PetWana's platform charges and member-to-member compensation are different; describe them accurately. Do not claim a payment is protected, insured, refundable, or held in escrow unless that is actually provided under the applicable terms.

We do not claim ownership of lawful relationships between members or impose undisclosed exclusivity or referral charges on independent activity. The restriction concerns evasion of the disclosed workflow or safeguards for a transaction chosen through PetWana, not a ban on lawful emergency contact or unrelated relationships.

9 Reporting blocking and honest feedback

Use the in-app reporting controls to identify a member, listing, message, or other content that raises a policy concern. You may also email support@petwana.com with the subject Safety report. Include the relevant account or listing, approximate time, a factual description, and only the evidence reasonably needed. If an in-app control fails or is unavailable, tell support. Do not send passwords, unnecessary identity documents, or unlawful material.

Blocking and invitation controls help limit unwanted contact; reporting asks PetWana to review a concern. They are different actions. Blocking does not retrieve copies someone already holds, resolve a custody dispute, erase a signed record, or replace an emergency plan. If blocking or account restrictions affect an ongoing arrangement, use an appropriate safe alternative to coordinate care and return, including support or authorities where needed. You do not have to continue a threatening conversation.

Make reports and reviews honestly based on your experience. Do not fabricate evidence, coordinate false complaints, manipulate ratings, offer incentives for misleading reviews, or retaliate against someone for a good-faith report. An honestly mistaken report is not automatically abuse. PetWana does not guarantee reporter anonymity; information may need to be shared to investigate, address a concern, protect safety, or comply with law, consistently with the Privacy Notice.

10 Moderation enforcement and review

We may use automated checks and human review as described in the Privacy Notice. Tools can miss harmful content or incorrectly flag legitimate text. Approval by a filter is not permission to violate these rules. Do not evade a rejection; correct the content or request review. Membership payments do not buy immunity from moderation or permission to harass members.

Depending on the seriousness, reliability of the available information, urgency, and history, we may request clarification, require edits, reject or remove content, warn a member, limit invitations or messaging, restrict listings or transactions, suspend or terminate access, preserve relevant evidence, or make a lawful disclosure to authorities. Immediate protective action may be necessary without advance notice. A report alone is not proof of misconduct, and the number of reports does not determine the truth.

When lawful and practicable, we explain a material restriction and how to request review. Email support@petwana.com with the subject Safety decision review, identify the decision, and explain any relevant error or new information. A person reviewing the request should consider the context and the basis of the decision rather than treat an automated result as conclusive. We may limit details to protect other people, security, an investigation, or legal obligations. An appeal does not automatically restore access, and protective action may remain during review.

Enforcement must be consistent with the Terms, including applicable notice, cancellation, and refund protections. A restriction does not automatically forfeit all prepaid funds or authorize unsafe care, abandonment, or withholding a pet. We do not promise to monitor every interaction or prevent all harm. These limits do not excuse our own legal obligations or remove members' rights to contact authorities, seek urgent relief, dispute charges, or make lawful complaints.

11 Relationship to other documents and changes

These rules supplement the Terms of Use, Privacy Notice, Electronic Communications and Signatures Agreement, and the specific arrangement accepted by the participants. They do not create an insurance policy, veterinary service, emergency fund, blanket liability release, or guarantee of another member's performance. An individual arrangement cannot authorize conduct prohibited by these rules or by law.

We identify updated versions and communicate material changes through the app, website, or account contact information as appropriate. We obtain renewed acceptance when required and preserve the version associated with an earlier acceptance. Immediate safety measures may still be taken under existing rules and applicable law. Contact PETWANA LLC at support@petwana.com for questions, reports, accessibility assistance, or review requests. Our website is https://petwana.com.