Account deletion and privacy requests

You may request deletion of your PetWana account in the app’s account menu or by emailing support@petwana.com with the subject Delete my PetWana account. You do not need to reinstall the app or maintain a paid membership to email a request. Use your account email when possible; we may reasonably verify account control.

Email an account deletion request. If your device has no email app, copy support@petwana.com into your preferred email service.

Do not send passwords, sign-in codes, full payment credentials or identity documents by ordinary email. If you cannot access your account email, contact us for assistance.

Deletion covers the account and associated personal information that has no valid retention reason. Limited transaction, signed-agreement, safety, security or legal records may be retained for the purposes and periods described in the Privacy Notice. Deletion does not retrieve another participant’s independently saved copy or erase a lawful transaction obligation.

Account deletion also requests cancellation of future PetWana-controlled membership renewals. If an app store controls billing, we identify its separate cancellation route. See the cancellation and refund policy.

For access, correction, copies or other privacy requests, email the same address with the subject Privacy request.

Contact PETWANA LLC at support@petwana.com.