PetWana Electronic Communications and Signatures Agreement

1 Records covered by your consent

Your consent applies to the following categories of records provided during your relationship with PetWana, rather than only to the transaction during which you consent: account agreements and their updates; privacy notices and acknowledgments; community and safety rules; electronic-consent disclosures; account creation, verification, security, suspension, and closure notices; listings, invitations, proposals, counterproposals, arrangement terms, signatures, confirmations, changes, cancellations, and related member communications; fee disclosures, purchase confirmations, receipts, payment or refund status, membership terms, renewal and cancellation notices, and allowance records; and support responses, complaint outcomes, and legally required disclosures relating to these covered services.

Billing-related consent and delivery provisions apply to payment features when offered and to the purchases or subscriptions actually undertaken. They do not mean checkout is currently enabled or that a receipt, renewal, or refund exists when no corresponding transaction has occurred. Electronic consent does not itself activate a paid feature, authorize a charge, or enroll you in Gold, Platinum, or another subscription.

This agreement authorizes electronic delivery and signatures only where the law permits them and the applicable delivery requirements are met. It does not authorize electronic substitution for a record that legally requires another method, notarization, witnessing, acknowledgment, or a separate consent that has not been obtained. It does not cover unrelated financial products, authorize PetWana to sign government filings for you, or appoint us as your attorney or agent.

2 Your affirmative choice and access confirmation

Before you consent, we make this agreement available for review and retention and identify the electronic format used for covered records. To consent, you must take the separate affirmative action presented for electronic communications and signatures and then submit the associated confirmation. A preselected checkbox, merely visiting the website, opening a document, scrolling, or receiving an email does not by itself constitute your consent under this agreement.

The consent process must allow you to open the record in the format that will be used and confirm that you can read and retain it. If we use more than one material format, the access confirmation must reasonably demonstrate access to each relevant format before we rely on it for a legally required written disclosure. A statement in this agreement alone is not a substitute for that process. Do not confirm access if the document will not open, is unreadable, or cannot be retained. Contact support@petwana.com for help or a copy before proceeding.

By completing the consent process, you affirm that you have reviewed this agreement, can access and retain the demonstrated record format, consent to electronic delivery of the categories in Section 1, and understand the withdrawal and copy procedures. You may save or print this agreement before or after consenting. The consent record identifies the version accepted; publication of a later version does not rewrite your earlier acceptance.

3 Hardware software and access requirements

To use the Android app, you need an internet-connected Android phone or other supported device capable of installing and running the current PetWana release, with its required operating-system version, available storage, and a readable display or compatible accessibility technology. The app's store listing identifies the minimum Android version for that release. Keep the app and operating system updated to a supported version.

To view website records, you need an internet-connected device and a supported, current browser capable of displaying standard HTML and text over HTTPS, such as Chrome, Edge, Firefox, or Safari. If a website feature requires JavaScript, that requirement must be disclosed in that feature. You also need access to the email account associated with your membership to receive email notices and linked records. Your email software must be able to display ordinary text or HTML email and open the disclosed links.

To retain records, you need the ability to download or save the supplied text or HTML copy to storage you control, or print it using a connected printer or your device's print-to-file function. If a covered record is supplied as a PDF, you need a PDF reader or browser that can open, save, and reproduce that PDF, and we must confirm your access to that format before relying on it where required. A printer is needed only if you choose to print your own paper copy; you may instead request one from us. Ordinary internet, data, storage, and printing charges from your providers remain your responsibility.

The consent and record-delivery process identifies the format actually used. We do not require an undisclosed proprietary reader. If you cannot access or retain a record, stop the affected transaction and contact support. We will provide reasonable assistance and any accessible alternative or accommodation required by law; accessibility assistance does not waive your rights.

4 How records and notices are delivered

We may provide covered records within the app, in an account-accessible record area, by email to your designated account address, or through an email or app notice linking to the identified record. A linked record must be accessible and capable of retention in the disclosed format. An important notice must identify its subject and how to obtain the record. We do not rely solely on silently changing a webpage to deliver an individually required notice.

Push notifications and device alerts can be delayed, disabled, or unavailable. They are supplemental prompts and are not the sole delivery method for a legally required written notice. An ordinary member chat, marketing message, or unread badge is not automatically a formal notice from PetWana. We use a delivery method and timing that satisfy the requirements applicable to the particular record, including a receipt acknowledgment or confirmation when legally required.

You should check your account and designated email regularly, keep your contact information current, and review spam or junk folders. We do not treat a bounced email, broken link, or failed delivery as conclusive proof that you received or read a notice. When we learn of a failure, we will take reasonable steps appropriate to the record, which may include another permitted delivery route or requesting updated contact information. We may restrict a new transaction if required disclosures cannot be delivered. Nothing here shortens a statutory response period or makes a notice effective earlier than the law permits.

5 Electronic signatures and your intent

When a screen clearly identifies an action as agreement or signature, your deliberate selection of the corresponding control, adoption of a typed name, or other disclosed signing action may constitute your electronic signature on the identified record. The signing screen must identify the document or arrangement and give you a reasonable opportunity to review it and correct your own entry before submission. Signing has legal significance; do not use another person's name or sign without authority.

An electronic signature can have legal effect, but electronic form alone does not prove identity, intent, authority, enforceability, or compliance with every applicable law. Your account identifier, authentication events, document version, time, and associated transaction records may help establish what occurred. They are evidence that can be evaluated and challenged, not an irrebuttable presumption that every action from your account was authorized. A profile badge, typed name, or payment is not a promise that PetWana has verified a person's identity or qualifications.

Keep your account credentials private and promptly report suspected unauthorized access or a disputed signature to support@petwana.com with the subject Signature or account concern. Identify the affected record and approximate time without sending passwords, authentication codes, or full financial credentials. We will review the issue and preserve relevant evidence as appropriate. This agreement does not waive defenses or remedies for forgery, fraud, mistake, lack of authority, or unauthorized use.

6 Separate approval for each arrangement and purchase

Account-level consent to electronic communications is not your signature on every future arrangement and is not blanket authorization for a charge or subscription. Each arrangement requires the separate actions identified in its own workflow. Proposals and counterproposals must be distinguished from the final agreement presented for signature. Payment authorization and any recurring-payment consent must identify the applicable price, frequency, and other required terms separately.

PetWana records each participant's own signature on the arrangement version presented to that participant. A material change after signature must be identified and agreed to through a new or amended record before it is treated as that participant's agreement. We do not silently transfer a signature to changed terms or sign on behalf of another member. A signed record remains distinguishable from a proposal, a superseded version, or a cancellation.

Electronic consent does not open messaging, confirm payment, guarantee performance, or change an arrangement's conditions. Signatures, applicable payment requirements, and the scheduled messaging rules remain governed by the Terms and the particular arrangement. No electronic signing action transfers pet ownership or creates a veterinary authorization beyond what the underlying lawful agreement expressly provides. Members must obtain any separately required permissions and documents.

7 Copies access and preservation of records

You may save or print a copy of this agreement and the records supplied to you. Use the available copy, download, or print function, or contact support@petwana.com with the subject Record copy request. Identify the document or arrangement and approximate date, and tell us whether you want an electronic or paper copy. We may reasonably verify that you are entitled to the record. Do not send a government identification document through ordinary support email unless a separately disclosed secure process requires it.

We provide ordinary paper copies of covered records on request without a PetWana fee. For postal delivery, we will ask privately for a mailing address and use it to fulfill and document the request consistently with the Privacy Notice. We do not require a paid membership to request a record to which you are entitled. We respond within any applicable legal deadline and otherwise within a reasonable period. If a record is unavailable or a request must be limited to protect another person's information, we explain the limitation as permitted by law.

Keep copies of important agreements and receipts in storage you control. An app uninstall, closed messaging window, account restriction, or membership expiration is not a substitute for retaining your own copy. Access to a retained record does not necessarily reopen messaging or restore other account features. If account access ends, you can still request retained records to which you are entitled through support.

We preserve legally required records accurately, accessibly, and in a form capable of later reproduction for the required period. We use the retention purposes and limits described in the Privacy Notice; this agreement does not authorize keeping all account data forever. A stored hash helps detect changes only when associated with the corresponding document and reliable records. It does not replace preserving the readable content that the parties actually accepted.

8 Updating your contact information

Keep your designated email address current through the available account settings and complete any required verification of a new address. If you cannot update it in the app, contact support@petwana.com with the subject Update electronic contact and follow the secure account-verification instructions we provide. Do not send your password or a sign-in code to support. We do not change account ownership or disclose private records merely because someone supplies a new email address.

Tell us promptly if you lose access to your email or cannot receive account notices. Updating your email does not automatically change another member's saved copy of an agreement or a payment provider's independent account information. Update those services directly where necessary.

9 Withdrawing consent and consequences

You may withdraw consent to future electronic delivery by emailing support@petwana.com with the subject Withdraw electronic consent from your account email when possible. Identify the PetWana account and state whether your request covers all covered records or a particular category or future transaction. If you cannot use that email, contact us for a proportionate way to verify control of the account. We will not require a password, sign-in code, paid membership, or withdrawal fee. You may refuse a new electronic transaction even if you previously agreed to others.

We implement withdrawal within a reasonable period after receipt, subject to reasonable identity verification, and confirm the effective date and consequences using a permitted method. Withdrawal does not undo records or signatures validly completed before it takes effect, erase an existing debt, cancel another member's obligations, or itself delete your account. Account deletion and privacy requests follow the Privacy Notice. Disabling push notifications, unsubscribing from marketing, or uninstalling the app does not by itself communicate withdrawal of electronic consent.

Because PetWana does not offer a paper-only member service, withdrawal may prevent new listings, proposals, arrangements, purchases, or other features that require electronic records. If continued membership cannot be provided after withdrawal, we will explain the restriction or closure and coordinate a lawful transition. We will not require a new electronic signature as a condition of exercising withdrawal rights or abandon necessary communication about an existing arrangement, pet safety, a refund, or a legal obligation. Contact support to coordinate any required paper delivery and safe completion or cancellation of an existing arrangement.

If withdrawal prevents us from continuing a PetWana-controlled paid membership, we will stop its future renewals and handle any unused prepaid service and refund entitlement under the Terms and applicable law, without imposing a withdrawal penalty. Where an app store controls billing, we will identify the applicable cancellation route and provide reasonable assistance; withdrawal alone should not be assumed to have canceled that store subscription. Existing payment disputes and other refund rights remain available.

10 Changes to requirements or this agreement

If a change to hardware, software, or record format creates a material risk that you cannot access or retain future covered records, we will disclose the revised requirements before relying on them, explain your right to withdraw without a withdrawal fee or an undisclosed condition or consequence, and obtain a renewed access demonstration and consent where required. We will not assume an old access confirmation proves access to a materially different format.

For other material changes to the scope or operation of this agreement, we provide notice and obtain any additional affirmative consent required by law before relying on the change. We record the publication and acceptance dates. Previous signatures and consent records remain associated with their original content and version. Mandatory legal rights and delivery requirements control over any conflicting provision of this agreement.

11 Other agreements providers and contact

The Terms of Use govern general membership and contractual matters. The Privacy Notice explains processing, sharing, retention, deletion, and privacy choices. This agreement does not constitute consent to advertising, automated marketing calls or texts, biometric collection, a new AI feature, or disclosure of data beyond the applicable privacy disclosures. Separate authorizations are required when applicable.

Stripe is PetWana's planned payment processor, but we may use Stripe or another payment processor, billing provider, digital wallet, or app-store billing service. No particular provider or payment method is guaranteed by this agreement. The actual provider and controlling billing route are identified in the applicable purchase flow. Email providers and other independent services may also have their own electronic-consent and record-delivery terms. Your consent here does not replace any consent those providers must obtain, authorize them to sign for you, or change their independent legal obligations. PetWana remains responsible for its own records and disclosures.

Enabling or replacing a provider does not by itself authorize a new purchase, renewal, higher price, or different payment method. We provide the notice, separate payment authorization, updated access confirmation, or renewed consent required for any material change. If the provider change materially affects the format or accessibility of a covered record, Section 10 applies. A provider outage or failed payment or refund attempt does not waive an existing duty to supply required records, honor a valid withdrawal or cancellation request, or provide a refund owed under the Terms and applicable law. We address delivery failures through the procedures in Section 4 and any other legally required steps.

For access problems, accessible copies, paper copies, contact updates, disputed signatures, or withdrawal, contact PETWANA LLC at support@petwana.com. Our website is https://petwana.com. State the subject and relevant account or record information, and omit unnecessary sensitive information. We will provide any further contact or delivery information needed to complete the request.