PetWana Privacy Notice and Privacy Policy

1 Information you provide

Account and contact information. We collect information needed to create and manage an account, such as your email address, account identifier, authentication credentials handled by our authentication service, verification status, account settings, and contact information you provide. We keep records of account creation, verification, changes, consent, and security-related events. You should not send passwords, authentication codes, Social Security numbers, or full payment-card details to support or place them in a profile or message.

Member profiles and preferences. We collect the display name, profile photograph, biography, home or search area, arrangement interests, availability, compatibility preferences, and Discover and Connect choices you supply. Display names and profile images may identify you even if you do not use your legal name. We also record preferences about receiving invitations, blocked members, reports, and other safety controls. Membership status may be reflected in a visible profile or photo badge; other members do not thereby receive your card details or private billing history.

Pet information and media. We collect pet names, photographs, species, breed, age, sex, weight, descriptions, temperament, compatibility and safety selections, care instructions, medication or medical needs, and other information you supply. Information about an animal can also be personal information when connected to you or your household. Public pet details and private care notes have different audiences. Do not include unnecessary information about your own health or another person's health in a pet record.

Listings and arrangements. We collect listing types and descriptions, availability and location-related information, proposals, counterproposals, stated preferences and reasons, invitations, responses, RSVP and attendance information, agreement terms, signatures, dates, cancellation reasons, status histories, and related communications. Electronic acceptance records can include the document version and content, user identifier, timestamps, and technical or event information needed to establish what was accepted. A typed signature or signed arrangement may reveal a legal name to the other contracting participant even when your public display name differs.

Messages and support. We collect messages and attachments you submit through supported features, conversation participants and identifiers, timestamps, read or unread status, notification records, and your archive or deletion choices. If you report content or ask for help, we collect the report, relevant evidence, correspondence, and actions taken. Information supplied by another member about an interaction with you may also be included in those records.

Payments and memberships. When paid features are available, we collect the selected product or plan, participant role, fee, currency, applicable tax information, transaction references, processor customer or subscription identifiers, payment and refund status, receipts, renewal and cancellation events, allowance usage, and relevant billing or contact information. Payment providers may return limited payment-method details, such as card brand and last digits, where needed for receipts and support. Payment credentials submitted directly to a processor or wallet are handled by that provider rather than being entered into PetWana profile or messaging records.

2 Information collected when the service operates

Our app, hosting, authentication, security, and cloud providers process technical information such as IP address, request time, device and operating-system characteristics, app version, language, authentication and session tokens, app or device integrity signals, resource identifiers, error information, and service activity. These data help deliver requests, secure accounts, investigate problems, prevent abuse, and maintain the service. A device integrity check is not permission to inspect unrelated private files on your phone.

If notifications are enabled, we process a notification token associated with your app installation, notification settings, delivery attempts, and related account information. Device and account activity can be associated with you through identifiers even when a record does not contain your name. We do not describe such records as anonymous merely because a direct identifier is omitted.

The app and browser may keep session information, preferences, cached content, or other local storage necessary for sign-in, navigation, and feature operation. Hosting and embedded payment or security services may use necessary cookies or similar technologies. PetWana does not use third-party advertising SDKs or cross-site advertising pixels in the service described by this notice. Operational logs and security processing can still occur on an informational website that does not have an advertising or analytics script.

This notice does not authorize access to your contact list, SMS messages, call history, microphone, unrelated photos, or inventory of other installed apps. A feature requiring additional data or permissions must disclose that need and obtain the required permission before access.

3 Location search and device permissions

You can provide a home area or search for a city, ZIP code, or place to find relevant listings and members. If you choose to use your device's location, the app requests location permission and can send the resulting latitude and longitude to our backend and location provider to resolve an area and support matching. The device may provide approximate or precise coordinates according to your permissions. An IP address can also indicate a general location.

We use the stored home or search location, selected radius, and relevant listing locations to support distance calculations, nearby discovery, and compatibility matching. The service described here does not continuously track your movements in the background. You may deny or revoke device location permission and use manual search where available. Revoking permission stops future device access subject to the operating system; it does not automatically erase a location already saved in your profile. You can update that information or request its deletion.

Private home coordinates and an exact home address are not intended for general member discovery. A distance, area-related result, availability, photograph, or a location you choose to disclose may nevertheless let someone infer where you live. We do not promise that approximate distance makes a person unidentifiable. An event or handoff address you submit can be shared with the arrangement participants entitled to access it, or through the private messages in which you choose to relay it.

Google Maps Platform, including Places or geocoding features, helps provide place suggestions and location resolution. Search text, selected place identifiers, or coordinates needed for the request are sent to Google through the applicable integration. Google processes information under its applicable terms and privacy policy. Google's Privacy Policy is available at https://policies.google.com/privacy; Google's Maps End User Additional Terms are available at https://maps.google.com/help/terms_maps/. These links apply to Google features and do not replace PetWana's responsibilities.

Camera and photo access is used for the pictures you choose to supply through supported features. The profile-photo upload path resizes and re-encodes images and removes embedded EXIF metadata, including camera GPS, before upload. This does not remove identifying details visible in a picture, guarantee that every file format or external copy is metadata-free, or prevent a recipient from saving a copy. Review images for addresses, documents, faces, or other information you do not want to disclose.

4 How we use information

We use the information described above to register and authenticate members; maintain account and pet records; publish the content you choose to publish; find and rank relevant listings or profiles; support invitations, proposals, agreements, and messaging; process fees and subscriptions; apply membership allowances; send service notifications; respond to questions; and provide the features you request.

We also use information to detect and prevent fraud, unwanted contact sharing, abuse, security incidents, and policy violations; investigate reports and payment disputes; maintain reliable systems; troubleshoot errors; document acceptance of terms and payment authorizations; comply with legal obligations; and establish, exercise, or defend legal claims. We seek to limit information to what is reasonably needed for each purpose.

Matching can use location, distance, availability, species or breed preferences, compatibility selections, arrangement interests, and invitation settings. Such ranking is not a safety assessment or guarantee. A recommendation may be affected by incomplete or inaccurate information. We do not use this notice to authorize decisions about credit, employment, housing, insurance, or other unrelated eligibility matters.

Marketing, when offered, is separate from account, safety, billing, and arrangement notices. We will provide the choices or consent required for marketing. An unsubscribe or marketing opt-out does not ordinarily stop notices necessary to administer your account or a transaction. We do not use private messages or precise location to build advertising audiences under the service described here.

5 Information other members can see

Published member and pet content can be visible to other members through listings, profiles, community content, search results, and Discover and Connect, depending on the feature and your publication or invitation choices. This can include your display name, photo, biography, pet names and pictures, selected pet traits, public descriptions, arrangement interests, visible badges, availability, and approximate distance. Published content is not confidential even if viewing it requires a PetWana account. Other members may capture, copy, or redistribute what they see despite our rules.

An arrangement's participants receive information necessary to review and perform their arrangement, including relevant profile details, pets, proposals, signed terms, signatures, dates, and status or cancellation notices. Public verification or membership indicators do not disclose the underlying identity documents, personal billing records, or financial credentials. A person with whom you sign may receive the name and details contained in that agreement.

Pet Party group participants may see the host, attendee roster, associated pets, permitted event details, and group messages. Group messages are visible to the group audience, not only the host. A separate private conversation is limited to its authorized participants through the normal access controls. Before posting, check which conversation or audience you are addressing.

Email addresses, login credentials, payment credentials, and private home coordinates are not intentionally published as general profile fields. If you type contact details into a permitted private message, sign a document containing them, or place identifying material in a photo, the recipient can see what you share. Public-text filtering is a safeguard, not a guarantee that every disclosure will be detected.

Blocking or pausing a profile can affect future contact and discovery but does not retrieve copies already received, erase signed agreements, or automatically remove a person from every historical record. Profile and discovery settings should not be treated as a promise of anonymity or as a substitute for safety precautions.

6 Messages moderation and AI processing

Messages are transmitted and stored through our backend and cloud service providers. Ordinary member access is controlled by conversation membership and applicable arrangement rules. Authorized personnel and providers may access relevant information as needed for operation, support, safety investigations, security, or legal compliance; private messages are not a public feed, but they are not inaccessible to the service operator. Do not use PetWana to send information requiring a specially protected confidential channel.

We use rule-based checks to detect prohibited public content and off-platform contact information. Selected text from create or edit submissions may be sent to Google's Vertex AI service for an additional classification when rule-based checks identify ambiguity. The contact-screening integration sends the relevant public-text fields, such as names, descriptions, listing preferences, or reviews. It does not intentionally include account credentials, internal user identifiers, profile photos, private care or medical notes, or an entire private conversation. If you put personal information inside a submitted public-text field, that information can be included in the text screened.

Screening results, approval receipts or hashes, relevant content versions, rate-limit records, and error or security events may be retained to apply the decision and avoid unnecessary repeat processing. The automated system can reject a submission, request changes, or restrict publication; it can be wrong. Contact support@petwana.com to request review of an inaccurate moderation result. Reports, appeals, and relevant supporting information may be reviewed by authorized people and preserved for the purposes in Section 9.

The contact classifier described here is not a feature for routinely submitting private conversations to a general-purpose AI model. If a separate AI-assisted writing or profile-analysis feature is introduced, its in-context disclosure must identify what text or other information will be sent, to whom, and the applicable choices before that feature is used. We will not use this notice as undisclosed consent to a materially different AI use. Suggestions about another member's profile are not published as that member's own statements without the required authorization.

PetWana does not use member content to train a general-purpose AI model under the service described here. Provider-side processing, operational logs, and retention depend on the contracted service and configuration; using an AI service does not by itself mean there is zero retention. We limit submitted data and use appropriate provider terms for the disclosed purpose. Deleting a temporary screening result does not itself delete the original profile or message or a record retained independently by a provider.

7 Payments wallets and optional verification

Payment processing described here applies when a payment or billing feature is offered and used, including when you open its checkout, attempt a payment, manage a subscription, or request a refund. Stripe is PetWana's planned payment processor, but we may use Stripe or another payment processor, billing provider, wallet, or app-store billing service. Describing a provider or payment feature does not mean it is currently enabled for every device, account, or location. We identify the actual provider and billing route, and make the applicable provider privacy disclosure available, before you submit information through that payment feature. We share only the transaction information reasonably needed to create, confirm, manage, refund, reconcile, and secure the purchase. This can include account and provider identifiers, billing contact information, product or plan, amount, currency, and a limited reference connecting the payment to the applicable arrangement or membership. We do not need to send a private conversation or a pet's care notes to process a platform fee.

The selected payment provider, banks, payment networks, and wallet providers may process payment credentials, billing details, device or fraud signals, and transaction information under their applicable roles and privacy disclosures. Some act on our instructions for a particular task and may also act independently for their own disclosed fraud-prevention, compliance, or payment-network purposes. PetWana receives the payment or subscription status and relevant records needed for service delivery, billing, refunds, and support. A wallet such as Google Pay may provide a payment token or other payment-method information through the supported integration; using it does not give PetWana general access to your wallet provider's account. If Stripe is used, its Privacy Policy is at https://stripe.com/privacy and its Privacy Center is at https://stripe.com/legal/privacy-center. If a different provider is used, its applicable notice is identified in that feature or its linked payment-provider disclosure.

Opening checkout or an unsuccessful, canceled, or incomplete payment can still create limited transaction, security, or troubleshooting records. We retain and use those records only for the applicable purposes and retention criteria in this notice. A provider change does not authorize unrelated data use, disclosure of private messages, or collection of new sensitive information without the required disclosure and permission. We provide any notice or consent required before a material change in payment-data handling, even when the underlying billing terms remain the same.

Where Google Play billing or an approved alternative-billing reporting program applies, Google may receive the purchase, subscription, refund, price, currency, timing, reporting-token, and related information required by that program. The purchase flow identifies the payment route actually used. We do not treat a general mention of an alternative provider as permission to send it unrelated member data.

Optional member identity verification is separate from payment and from the verification of PETWANA LLC's owners or representatives by its payment processor. Member identity-document or selfie collection is not enabled simply by accepting this notice or using a payment method. If an identity-verification feature is offered, we will first provide a separate disclosure identifying the information collected, the verification provider, relevant retention and deletion practices, and any additional biometric consent required by law. Do not upload identity documents into ordinary profiles, listings, messages, or support email.

8 Other recipients and disclosures

Service providers. We use Google Firebase and Google Cloud for functions such as authentication, database and file storage, backend processing, hosting, notifications, security, and operational logging; Google Maps Platform for location services; Google Vertex AI for the text screening described above; the payment or billing provider identified in the relevant feature for enabled payments (planned to be Stripe, with alternatives possible); and email or support providers to receive and respond to correspondence. Our support mailbox may be hosted by IONOS. Providers receive data necessary for their role and are subject to applicable contractual or legal restrictions. Some providers also process security, service, or payment information for their own disclosed purposes.

Authorized personnel and advisers. Access is limited according to operational responsibilities and may include staff, contractors, professional advisers, and support or security personnel with a need to handle the information. Being an administrator of PetWana's payment account does not itself publish that person's identity to members. Our business's public support and payment details are separate from internal access-management records.

Legal and safety disclosures. We may disclose information when reasonably necessary to comply with applicable law or valid legal process, respond to lawful requests, protect people or animals from serious harm, address fraud or security incidents, or establish, exercise, or defend legal claims. We assess requests and limit disclosure as appropriate; we do not promise to notify you where notice is prohibited or would undermine a legitimate safety or security purpose. A member's accusation does not automatically entitle that member to another person's private account records or reporter identity.

Business changes. Information may be transferred in a lawful merger, financing, reorganization, sale, or insolvency process, subject to appropriate safeguards and notice or consent where required. A successor must address personal information consistently with applicable law; a business transfer does not erase privacy protections or authorize undisclosed incompatible uses.

Your direction. We disclose information to recipients you choose through publication, messaging, signed arrangements, support requests, or another feature clearly identifying the recipient. We may also use genuinely deidentified or aggregated information that is not reasonably linkable to you. We do not treat a mere replacement of a name with an identifier as deidentification.

We do not sell personal information for money or share it for cross-context behavioral advertising or targeted advertising under the service described in this notice. We do not provide advertisers with your private messages, payment information, or precise device location. Disclosures needed to deliver your requested service are described above; they are not a general permission for recipients to use information for unrelated marketing.

9 Retention and deletion criteria

We keep personal information only for as long as reasonably necessary for the disclosed purpose, including providing the service, completing or documenting transactions, protecting safety and security, resolving disputes, and meeting legal obligations. Retention varies by record rather than using one universal period. We assess the type and sensitivity of information, whether the account or arrangement remains active, applicable legal periods, a pending complaint or dispute, and whether less information or deidentified information will serve the need.

Account, profile, and listing information is retained while needed to operate your account or the content you publish. A listing's expiration removes its active availability but does not necessarily delete the listing's historical record. When an account or content is deleted, associated information no longer needed for a lawful purpose is deleted or deidentified, and published projections and stored media must be included in that process.

Proposals, signatures, acceptance records, receipts, payment and subscription events, and relevant arrangement records may be retained after an arrangement or account ends to document the transaction, satisfy financial or legal obligations, or resolve a dispute. We limit retained information and its access to those purposes. A permanent archive of every account field is not justified merely because one transaction record must be kept.

Messages remain subject to the conversation and record features until deleted or no longer needed. Closing the scheduled messaging window or moving an arrangement to Arrangement Records does not automatically delete its messages. Deleting a conversation for yourself or archiving it is different from deleting the underlying conversation for everyone. Another participant may retain a lawful record of communications or an independently saved copy. On an account-deletion request, we assess whether retained messages or attachments are necessary for another participant's transaction record, a safety investigation, a dispute, or a legal obligation; unnecessary account-linked data is not retained merely for convenience.

Safety reports, blocks, investigation evidence, fraud-prevention records, support correspondence, and security logs are retained according to the need to address the matter, prevent recurrence, comply with law, or defend claims. We periodically review that need. A legal hold or ongoing safety or payment investigation can delay deletion of relevant information, but does not authorize retention of unrelated data indefinitely. Once the reason ends, the ordinary deletion or deidentification process applies.

Backups, caches, and provider systems can follow separate limited retention cycles. Deleted data may remain in restricted backups until overwritten or removed under those cycles. We do not use backup retention as an active-account substitute; if data is restored for recovery, applicable deletion requests must be reapplied. Payment providers may keep records they independently need to meet legal or financial obligations even after PetWana processes a deletion request.

10 Account deletion and privacy requests

You may request deletion through the account-deletion control in the app's account menu or by emailing support@petwana.com with the subject Delete my PetWana account. Our website's privacy and account-deletion information provides the same external contact route, so you do not need to reinstall the app to submit a request. Send the request from your account email when possible. Do not email a password, authentication code, full payment credentials, or government identification document.

We may request reasonable information or reauthentication to verify control of the account, prevent unauthorized deletion, and locate the relevant records. We will not request more verification information than reasonably needed. If we cannot verify the request, we will explain the issue where lawful and offer an appropriate way to proceed. An authorized agent may submit a request with proof of authority where applicable law permits; additional verification of the member may be necessary.

Account deletion ends account access and removes associated personal information that is not subject to a valid retention reason described in Section 9. Simply disabling sign-in or hiding a profile is not the same as deleting an account. We will identify material categories retained and their purposes where required and apply requests to our providers when applicable. Deletion does not retrieve information another member independently copied or remove an accurate transaction record that must lawfully be kept.

You may also ask to access or obtain a copy of your information, correct inaccurate information, delete particular information, or understand our use and disclosure of it. Some information can be updated directly in your profile or account settings. We respond without undue delay and within the period required by applicable law, including any permitted extension with notice. If a request is refused or limited, we provide an explanation and applicable review or appeal information unless prohibited by law. Request a privacy appeal by emailing support@petwana.com with the subject Privacy appeal.

Requesting account deletion or permanent closure also requests cancellation of future PetWana-controlled membership renewals under the Terms. If an app store controls a subscription, we identify the applicable cancellation route. Deletion does not itself settle a refund, chargeback, or member-to-member care obligation. Pet care and safe return must be handled even if you close an account.

11 Other choices and state privacy rights

You can manage device permissions through your phone's settings, update available profile and discovery preferences, manage invitations and blocks, and change notification choices. Turning off a permission may limit a related feature. Turning off notifications does not erase messages or account records. Signing out or uninstalling does not by itself delete your account or cancel a subscription. Clearing local storage does not delete backend records.

Where applicable state law provides them, rights can include confirmation of processing, access, correction, deletion, portability, limits on sensitive-data use, withdrawal of consent, and opting out of sale, targeted advertising, or specified profiling decisions with legal or similarly significant effects. Rights and exceptions vary by jurisdiction and by whether a law applies to our business or a particular processing activity. We do not claim that every state statute applies to PetWana regardless of its thresholds. We will not unlawfully discriminate against you for exercising an applicable right.

The categories described in this notice include identifiers and account information; information you place in profiles and communications; commercial and transaction information; internet or device activity; approximate or precise location; photos and other submitted media; and preferences or inferences used for matching and service operation. Information such as precise location, credentials, message contents, or financial information may be sensitive under applicable law. Their sources, purposes, recipients, and retention criteria are described in the corresponding sections of this notice. We do not collect biometric identifiers for member verification through the service described here; any future biometric feature requires its own disclosures and applicable consent process.

Because we do not sell personal information or use cross-context or targeted advertising as described above, there is no such advertising transfer to stop in the covered service. Where legally required, we honor recognized universal opt-out signals such as Global Privacy Control for processing to which they apply. Such a signal does not prevent the necessary operation of an authenticated account, a requested payment, or security controls. There is no uniform response to a browser's older Do Not Track setting across all service providers; it does not substitute for the choices described here.

You may contact an appropriate state privacy regulator or attorney general if you believe your rights have been violated. This notice does not waive statutory remedies or limit your right to make a complaint. We do not charge a fee for an ordinary rights request; any fee or refusal for a manifestly unfounded, excessive, or repetitive request will occur only where permitted by law and with the required explanation.

12 Security and international processing

We use technical and organizational safeguards appropriate to the information and service, including authenticated access, permissions restricting private records, secure connections, backend checks, and controls protecting credentials and operational access. No app, network, storage service, or transmission can be guaranteed completely secure. Report suspected account compromise or a privacy incident to support@petwana.com. We investigate incidents and provide notifications when required by law.

PetWana's initial member service is intended for the United States. Our providers may process or store information in the United States and other countries according to their services and applicable agreements. A backend region or U.S. business address is not a promise that every provider, log, support operation, or AI request remains within one state or country. We apply legally required safeguards for transfers and do not treat use of the app as a waiver of privacy law. We are not representing this U.S. notice as a complete localization for a future international launch.

Protect your account, use device security, and consider the information you share with other members. Do not send identity documents or full financial credentials through ordinary support email. Security and privacy questions can be raised without publishing the information in a community post or contacting another member publicly.

13 Adults children and other people

PetWana membership is intended for adults aged 18 and older. We do not knowingly allow children under 18 to register. If you believe a child has provided information through an account, contact support@petwana.com so we can investigate and take appropriate action, including deletion where required. The fact that a service is intended for adults does not remove any applicable duty when we learn of a child's data.

Members should not upload unnecessary information about children, household members, emergency contacts, or other people. Provide another person's contact or identifying information only with appropriate authority and for a legitimate arrangement or safety purpose. Do not assume that your account acceptance authorizes processing on behalf of someone else or permits a public photograph of a person without any permission required by law.

14 Third party sites and changes to this notice

Links, external websites, payment interfaces, wallet services, and app stores may operate under their own privacy policies. Review those disclosures before providing information. This notice covers PetWana's processing and does not control information a member independently discloses elsewhere or how a bank handles its own records. A separate provider policy does not excuse PetWana from accurately disclosing its own sharing.

We will identify updated notice versions and communicate material changes through the app, website, or account contact information as appropriate. We will obtain any additional consent required before a materially different use of information, rather than treating publication of a revised notice as retroactive authorization. The publication date for the operative version will be recorded when released. Previously recorded acknowledgments remain evidence of the version actually presented; they are not silently relabeled as acceptance of a new notice.

15 Contact PetWana

For privacy questions, access, correction, deletion, appeals, accessibility assistance, or security concerns, contact PETWANA LLC at support@petwana.com. Use Privacy request, Delete my PetWana account, Privacy appeal, or Security concern in the subject as appropriate. Our website is https://petwana.com. You do not need a paid membership to submit a privacy request.