PetWana Terms of Use and User Agreement

1 Acceptance and related documents

You accept these Terms by selecting an expressly labeled acceptance control or electronically signing them after having an opportunity to review and retain them. Viewing an informational website page alone does not enroll you in a membership, authorize payment, or constitute an electronic signature. A person who does not accept may browse publicly available informational pages but may not register for or use features that require acceptance.

The Privacy Notice explains our handling of personal information. Acknowledging that notice is not blanket consent to optional processing, marketing, location access, or payment. Separate choices apply where required. Community and Safety Rules, Electronic Communications and Signatures disclosures, and arrangement-specific documents supplement these Terms only when actually made available and accepted as applicable. An unpublished or future document is not incorporated merely because it is named here.

A signed member arrangement governs the participants' care responsibilities, schedule, and other arrangement details. It cannot bind PetWana to additional duties without our express written agreement or waive protections that applicable law makes nonwaivable. A checkout disclosure may specify the price, billing period, payment timing, and a more favorable refund entitlement for that transaction. These Terms provide the minimum contractual refund protections in Section 10. Any material conflict affecting a payment must be resolved and disclosed before authorization; an undisclosed term does not increase your charge.

2 Eligibility and geographic availability

You must be at least 18 years old, have legal capacity to contract, and use your own account. PetWana's initial member service is offered in the United States in locations where we make it available. Availability of a listing or payment option does not establish that an activity is lawful in your location. You must comply with applicable animal welfare, licensing, housing, public health, wildlife, transportation, consumer protection, and other laws.

You may act for an organization only if you have authority to bind it and use account features that support that role. You must be authorized by each pet's lawful owner to list the pet or make decisions about its care. Do not misrepresent ownership, rescue status, professional credentials, identity, or authority. We may request information reasonably needed for eligibility, safety, fraud prevention, or legal compliance. Providing information does not entitle you to approval or guarantee another member's approval.

3 Accounts and security

Provide accurate registration, contact, profile, and payment information and keep it current. Use a secure password, protect access to your devices, and promptly tell support@petwana.com about suspected unauthorized access or charges. Do not sell, transfer, share, impersonate another person through, or allow an ineligible person to use your account. Do not create replacement accounts to evade a restriction.

You are responsible for activity you authorize and for reasonable steps to protect your credentials. These Terms do not make you automatically liable for unauthorized transactions or eliminate rights under payment or consumer protection law. We may use reasonable account recovery and verification procedures before restoring access, releasing information, or changing sensitive details.

4 What the platform provides

Depending on availability, PetWana supports Swap a Pet, Lend a Pet, Borrow a Pet, Support a Pet, Adopt a Pet, For Adoption, Need a Pet Sitter, Provide Pet Sitting, Playdate, and Pet Party listings, along with related profiles, proposals, invitations, agreements, and messaging. A feature may have eligibility, geographic, membership, or usage restrictions disclosed before use. A listing category is a way to find an arrangement, not a promise that PetWana itself provides that service.

PetWana does not take possession of pets, provide boarding or veterinary care, conduct transportation, become an adoption agency, or employ a member to provide care merely by facilitating a connection. We do not become a party to a member-to-member care or adoption agreement. No agency, employment, partnership, or joint venture with a member is created by these Terms. Actual conduct and applicable law govern legal status; these labels do not override either.

Unless a particular verification is expressly described as completed, do not assume PetWana has verified identity, ownership, licensing, insurance, background, health, behavior, or the accuracy of a listing. A badge, ranking, recommendation, acceptance, or paid membership is not an endorsement, safety certification, insurance policy, or suitability guarantee.

Where a feature uses Google Maps Platform, including Places or geocoding, that use is also subject to Google's Maps End User Additional Terms at https://maps.google.com/help/terms_maps/ and Google's Privacy Policy at https://policies.google.com/privacy. Those terms apply to the Google features and do not replace PetWana's own obligations. Location processing and choices are explained in the Privacy Notice.

5 Listings and member responsibilities

Use accurate descriptions, current photographs you have permission to use, and truthful availability. Disclose material health, behavior, bite or aggression history, escape risks, vaccination or disease issues, medication needs, and compatibility limitations that affect an arrangement. Update information when circumstances change. Do not conceal risks to obtain an acceptance. Share sensitive care information through the appropriate private arrangement channels rather than public descriptions.

Members must independently assess the other participants, pets, household, venue, and proposed activity. Before transferring care, agree on supervision, feeding, exercise, medication, restraints, secure housing, pickup and return, transportation, emergency contacts, veterinary authorization, expenses, and cancellation. Obtain any necessary household, property owner, venue, or insurer permissions. A match score or date overlap does not replace that assessment.

Temporary swaps, lending, borrowing, sitting, support, and social activities do not transfer ownership. An adoption or permanent transfer requires the lawful owner's authority and any separate documentation, screening, disclosures, or formalities required by law. A missed pickup, unpaid expense, canceled arrangement, or closed chat does not authorize keeping, abandoning, selling, or surrendering another person's pet. Resolve urgent care and return issues promptly with the lawful owner and, when necessary, appropriate authorities.

Hosts are responsible for lawful venue access, capacity, disclosed event conditions, and reasonable coordination. Attendees remain responsible for their own conduct and the pets they bring unless a different care responsibility is expressly agreed. Each pet must be accurately identified. Do not bring an undisclosed additional pet or person where consent is required.

Do not use PetWana for animal fighting, cruelty, abandonment, unlawful breeding or trafficking, stolen animals, protected or prohibited species, illegal sales, or any activity that puts animals or people at unreasonable risk. A category's availability does not authorize an otherwise prohibited transaction.

6 Proposals signatures and arrangements

A listing, invitation, or proposal is not a guarantee that another member will respond or proceed. Members may accept, decline, counter, or cancel subject to any agreement already formed and applicable law. Carefully review the final participants, pets, dates, conditions, and your individual fee before signing. Do not sign for another member.

Within the standard PetWana flow, mutual acceptance is followed by required electronic signatures and satisfaction of each participant's payment obligation, including any valid zero-dollar fee or membership allowance. Mutual acceptance alone does not unlock messaging. Where offered, you may leave an incomplete checkout and return; an unpaid or failed payment is not a completed payment.

An arrangement is shown as finalized only after all required signatures and payment obligations are satisfied. That platform status does not decide whether a separate promise or contract made outside the platform is legally binding. Amendments to material arrangement details require the affected participants' agreement and may require new signatures, a revised fee disclosure, or a new arrangement. Signing does not by itself authorize future membership renewals.

Before all participants have signed, a signer may withdraw the signature and end the pending arrangement without a PetWana arrangement fee being retained. The historical signature and withdrawal may remain in the record. Participants may cancel after signing for safety, pet welfare, emergency, or changed circumstances; cancellation does not erase duties already owed or signed records. Section 10 governs PetWana fees, not compensation or damages between members.

7 Messaging windows invitations and records

Arrangement messaging requires all applicable signatures and payment obligations to be satisfied and follows the schedule shown for the arrangement. Under the standard schedule, messaging is available from 72 hours before the agreed start until 72 hours after the agreed end, subject to a maximum of 36 consecutive days. If completion occurs after that window starts, messaging can begin only after completion and before the window closes. An open or undecided schedule does not create indefinite messaging; review the displayed window before finalizing.

Ending or canceling an arrangement, blocking, safety restrictions, or account suspension may affect access. Do not rely exclusively on in-app messages or push notifications for an emergency or a pet's safe return. Before care begins, exchange necessary emergency and handoff information through the permitted private channels and retain an accessible copy.

Discover and Connect invitations, where available, are subject to the plan's disclosed limits, recipient preferences, and abuse controls. A recipient need not accept or explain a refusal. Do not pressure a recipient, evade a block, or use multiple accounts to repeat unwanted requests. A request allowance is not a promise of responses, introductions, or completed arrangements.

Listings may expire under the period displayed when posting. Expiration does not cancel a signed arrangement or create a renewal charge by itself. After messaging closes, arrangements may move to Arrangement Records. Deleting or archiving a conversation in your interface does not necessarily delete another participant's copy, a signed agreement, or a record retained for the purposes explained in the Privacy Notice. Keep copies of documents you need; the service is not a permanent personal archive.

8 Arrangement fees and payment authorization

PetWana charges the arrangement messaging fee shown for your role and listing type before payment. The standard schedule and related Fees, Memberships, Cancellation and Refund Policy are provided at https://petwana.com/fees.html and in the applicable app disclosure when offered. A reference to that page does not authorize a purchase before its disclosures are presented. Different participants may owe different amounts; a zero-dollar fee or eligible membership benefit may apply. For Pet Party listings, fees apply to each confirmed host-attendee RSVP arrangement as disclosed, rather than automatically covering every attendee under a single payment.

Fees are quoted in United States dollars unless expressly stated otherwise. PetWana's own processing costs are included in the displayed platform fee. We do not add an undisclosed payment-method surcharge. Applicable taxes and any separately imposed external-provider charge must be itemized or otherwise clearly disclosed before authorization. Your card issuer may separately apply charges under its agreement with you; PetWana does not control those charges.

The platform fee pays for the arrangement's connection and messaging access. It is not payment to another member for care, transportation, adoption, a pet purchase, veterinary services, or event admission, and it does not buy a pet or guarantee an arrangement will occur. Any separate member-to-member payment must be lawful and expressly agreed; PetWana does not collect, hold in escrow, insure, or pay out those amounts unless a separate supported service expressly says so.

By confirming a clearly disclosed payment, you authorize PetWana and its payment processor to charge the identified payment method for that transaction. Payment may be taken when you complete your own payment step, even if another participant has not finished; Section 10 protects fees for access that never becomes available. We will not treat a screenshot, client-side success screen, or pending authorization as conclusive proof of payment. The processor and trusted backend must confirm the applicable payment status.

Payment and billing provisions apply to paid features when they are offered and to purchases actually made. Stripe is PetWana's planned payment processor, but PetWana may use Stripe or another payment processor, billing provider, digital wallet, or app-store billing service. The actual provider, available payment methods, and controlling billing route are identified in the purchase flow. No particular provider or method is guaranteed, and describing a paid feature does not mean checkout is currently enabled for every device, account, or location. A wallet is a payment method, not an additional membership or proof that an app store manages the purchase. Relevant provider terms apply to that provider's services without reducing PetWana's own obligations. Payment-data handling and applicable provider disclosures are explained in the Privacy Notice and the purchase flow.

A provider's later activation or replacement does not by itself change an authorized price, enroll you in recurring billing, or authorize an additional charge. We provide any disclosure, notice, updated authorization, or consent required for a material change affecting an existing purchase or its payment-data handling. Provider changes, failed processing, or temporary unavailability do not remove an already incurred refund, cancellation, privacy, or other legal obligation. If a payment or refund attempt fails, we address the failure through an appropriate lawful process rather than treat an unsuccessful attempt as completed.

9 Paid memberships and recurring billing

Paid memberships are optional. Where offered, Gold and Platinum are monthly automatically renewing memberships, with current prices and included limits described in the Fees, Memberships, Cancellation and Refund Policy and the purchase disclosure. These Terms do not themselves offer a one-time, nonrenewing membership purchase. Before you subscribe, the purchase screen must disclose the plan name, price and currency, billing interval, included features and limits, applicable taxes, first charge, renewal terms, and cancellation method. The price on the purchase confirmation governs your subscription. A membership does not guarantee listings, matches, responses, care, adoption, or income.

MONTHLY MEMBERSHIPS AUTOMATICALLY RENEW EACH MONTH AT THE DISCLOSED PRICE, PLUS DISCLOSED APPLICABLE TAXES, UNTIL CANCELED. WE WILL OBTAIN YOUR EXPRESS INFORMED CONSENT TO RECURRING BILLING BEFORE CHARGING YOU. ACCEPTING THESE GENERAL TERMS ALONE DOES NOT START A SUBSCRIPTION.

Renewal charges occur on the billing schedule shown in your subscription record. Any trial, introductory price, conversion date, or different renewal price must be disclosed before enrollment; no trial is implied. We will provide legally required receipts, renewal notices, trial reminders, and change notices. A price increase will apply only prospectively after the notice and any renewed consent required by law, with an opportunity to cancel before the increased charge.

Plan allowances are personal, nontransferable service entitlements, not money, stored value, or tradeable points. Review the plan for monthly arrangement and invitation limits, reset dates, and eligibility. An arrangement allowance is counted when the arrangement finalizes, rather than merely when a proposal is sent. A covered fee must not also be charged as a separate full arrangement fee. Unused allowances do not roll over or have cash value unless the purchase disclosure expressly provides otherwise. Free accounts do not acquire recurring charges merely by using the platform.

Cancel through the subscription-management option supplied in the app or its linked billing portal. If that option fails, email support@petwana.com from your account email with the subject Cancel membership. We will honor a cancellation request received before the next renewal without requiring a telephone call, reason, or retention conversation. Cancellation stops future renewals; it does not reverse a charge already properly incurred. Unless you request immediate termination or a lawful restriction applies, benefits continue through the paid period. Section 10 governs refunds.

For a membership expressly purchased through an app store's billing system, use that store's subscription controls and applicable refund process; we will disclose this at purchase and help identify the correct route. Uninstalling the app does not itself cancel a subscription. Requesting account deletion or permanent closure directly from PetWana will also be treated as a request to stop recurring PetWana-controlled membership charges; we will identify any separately controlled store cancellation step. A canceled subscription does not cancel pet-care commitments already made to another member.

If payment fails, we or the processor may retry the authorized amount consistent with the purchase terms and law and notify you to update the payment method. We may suspend unpaid benefits. We will not silently substitute a more expensive plan, charge an unrelated method without authorization, or backdate benefits to justify an unauthorized charge.

10 Refunds billing errors and interrupted access

An arrangement fee is earned when the required signatures and payment obligations are complete and the arrangement's messaging access becomes available to you during its scheduled window. You need not send a message for access to have been provided. Before that point, canceling the pending arrangement entitles you to a full refund of any PetWana arrangement fee captured for it, or release of any uncollected authorization. If the arrangement never reaches that point before its window expires, any captured arrangement fee will likewise be refunded. A membership allowance applied to an arrangement that never reaches that point will be restored within the applicable plan period, or an equivalent usable credit will be provided if that period has ended.

Once messaging access has become available, a change of mind, failure to send messages, another member's refusal to proceed, or cancellation of the underlying care or social activity does not ordinarily entitle you to a platform-fee refund. We will nevertheless review reports of fraud, a material platform failure, safety concerns, or an incorrectly applied fee. An automatic forfeiture for merely reporting misconduct does not apply.

For memberships, cancellation ordinarily takes effect at the end of the current paid period, without a prorated refund for time you chose not to use. If we permanently discontinue a paid membership service, or terminate your membership without your material breach, before the paid period ends, we will refund the unused portion. If a material service failure prevents the principal paid benefits, contact us for an appropriate refund or restoration of service. Statutory cancellation rights, required refunds, and a more favorable purchase-specific promise control over these general rules.

We will correct duplicate, unauthorized, or incorrectly calculated PetWana charges when confirmed. Contact support@petwana.com with the transaction reference, date, and a description; do not email full card numbers, security codes, passwords, or identification documents. A support inquiry does not extend bank dispute deadlines or require you to give up chargeback, consumer complaint, or legal rights. Do not knowingly submit false payment disputes or seek double recovery for the same charge.

We initiate approved refunds to the original payment method within 10 business days after eligibility is determined, unless law requires faster action. Your bank or payment provider controls when the credit appears. If refunding the original method is impossible, we will arrange another lawful method. PetWana will not deduct its own processing costs from a refund owed under this section. Refunds of platform fees do not settle a separate dispute between members or erase a signed arrangement's history.

11 Changes to fees plans and services

We may change prices for new arrangements or future membership periods, but will disclose the applicable price before authorization and follow Section 9 for renewals. A changed fee schedule does not retroactively increase an authorized fee or rewrite a signed agreement. If a displayed amount is materially incorrect, we may stop the transaction, explain the correction, and request fresh authorization or offer cancellation and any refund owed.

We may add, change, limit, or retire features for operational, safety, or legal reasons. For a material reduction in a paid service, we will give reasonable advance notice when practicable and provide the cancellation or refund protection applicable to the unprovided service. Emergency restrictions may be immediate. These Terms do not promise uninterrupted availability or indefinite continuation of any feature.

12 Prohibited conduct

You may not use the service to commit fraud; impersonate someone; misrepresent a pet or credential; threaten, stalk, exploit, harass, or unlawfully discriminate; publish another person's private information; distribute unlawful sexual or exploitative material; infringe intellectual property; or promote animal abuse. Do not upload malicious code, compromise accounts, interfere with security, reverse engineer where law does not permit, scrape personal data without authorization, spam members, manipulate reviews, or misrepresent verification or payment status.

Do not place contact details, social-media or payment handles, external links, exact addresses, or directions in public listing or proposal text where PetWana's controls prohibit them. Do not disguise such information to bypass those controls. Use permitted private channels for necessary coordination after access is available. These restrictions do not prohibit contacting authorities, obtaining emergency care, seeking legal advice, making a lawful complaint, or communicating information you have a legal right to disclose.

You may not use the platform to circumvent required signatures, access another member's private information, evade a safety restriction, or avoid a platform fee that was clearly disclosed for a transaction you choose to complete. We do not claim ownership of lawful relationships between members or impose an undisclosed exclusivity or referral charge on their independent activities.

13 Member content and intellectual property

You retain ownership of content you submit. You represent that you have the rights and permissions needed to share it, including permission for identifiable people or third-party material where required. Do not submit confidential information belonging to someone else without authority.

You grant PetWana a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, transmit, and display your content only as reasonably necessary to operate, secure, moderate, support, and provide the service and the audience you select. We may permit our service providers to do those things for us under appropriate restrictions. This license does not transfer ownership, authorize public advertising using your private messages, or grant unrestricted rights to sell your content or train general-purpose AI models on it. Any separate use requiring permission must be separately disclosed and authorized.

The operational license ends when the content is deleted from our systems, except for copies reasonably retained for legal compliance, agreement records, safety, dispute resolution, backup cycles, or another member's lawful record of an interaction, as explained in the Privacy Notice. Removing public content ends its public display when the removal is processed, subject to legal preservation requirements and copies outside our control.

PetWana's software, design, branding, logos, and original platform materials belong to PETWANA LLC or its licensors. We grant you a limited, personal, revocable, nontransferable license to use available features in accordance with these Terms. No right to reuse our branding or imply endorsement is granted. Legal rights such as fair use are unaffected. Send infringement reports identifying the work, disputed material, your authority, and contact details to support@petwana.com. We may remove infringing content and restrict repeat infringers; a report alone is not proof of infringement.

14 Safety moderation and automated tools

We may apply automated checks and human review to content, reports, and activity for safety, fraud prevention, policy enforcement, and service operation, as explained in the Privacy Notice. Automated tools, including AI-assisted writing or moderation where offered, can make mistakes, omit context, and generate inaccurate material. You must review suggested text before submitting it. Do not treat an automated recommendation as veterinary, medical, legal, or safety advice.

We may reject or remove content, restrict features, suspend accounts, preserve relevant records, or report conduct when reasonably necessary to address violations, safety risks, fraud, or legal obligations. When lawful and practicable, we will explain a material restriction and offer review through support@petwana.com. Immediate action may be necessary without advance notice. We do not promise to review every item, monitor every interaction, or prevent all harm. A report does not automatically establish a violation or require removal of another member.

For immediate danger to a person, contact emergency services. For an injured, missing, endangered, or abused animal, contact the appropriate veterinarian, owner, animal-control service, or law-enforcement authority. PetWana support and in-app reports are not emergency response services.

15 Privacy permissions and electronic communications

Our Privacy Notice describes information collection, uses, disclosures, retention, and available controls. These Terms do not replace that notice or authorize practices inconsistent with it. We will request device permissions such as location, notifications, camera, or photos when applicable; denying an optional permission may affect the feature that needs it. Do not assume messages or records are end-to-end encrypted unless that protection is expressly stated for the feature.

We may send necessary account, safety, agreement, billing, and service notices through the app or your account contact information. Marketing choices are separate. Electronic signatures and legally required electronic records are subject to the disclosures and consent process presented for them. Keep your contact information current and retain copies of accepted terms, arrangements, and receipts. Accepting these Terms alone does not waive any legally required right to paper records or supply missing electronic-record disclosures.

16 Suspension termination and account deletion

You may stop using the service, cancel a membership under Section 9, and request account deletion using the available app control or support@petwana.com. We may reasonably verify a request to protect the account. Deletion is subject to retention permitted or required for legal, financial, safety, security, and agreement-record purposes described in the Privacy Notice. Do not assume that removal of an app or an account erases another participant's signed records or outstanding obligations.

We may restrict or terminate access for a material breach, ineligibility, fraud, nonpayment, a substantial safety risk, legal requirements, or discontinuation of the service. We will apply the notice, review, cancellation, and refund protections in these Terms. Termination does not automatically forfeit every prepaid fee; Section 10 applies. Continuing to hold a pet requires safe care and lawful return regardless of account status. Obligations already incurred, lawful record retention, ownership rights, dispute provisions, and provisions intended by their nature to survive will survive termination.

17 Risks of member arrangements

PET-RELATED AND IN-PERSON ACTIVITIES INVOLVE REAL RISKS. These can include bites, scratches, allergic reactions, illness or disease transmission, injury or death of a person or animal, escape or loss, property damage, transportation incidents, theft, inaccurate disclosures, and emergency veterinary expenses. Risk can remain despite precautions, screening, or a previous successful arrangement.

You decide whether to participate and must take reasonable precautions appropriate to the activity and the animals involved. PetWana does not provide veterinary care, insurance, an emergency fund, or reimbursement coverage merely because you paid a fee or subscription. Obtain appropriate professional advice and verify your own insurance where needed.

This risk disclosure is not a blanket release of PetWana or another member for negligence or unlawful conduct. It does not excuse legally imposed animal-owner or caretaker duties, authorize cruelty, or waive rights that cannot lawfully be waived. Any separate assumption-of-risk or member agreement must be reviewed and expressly accepted on its own terms.

18 Service warranties

TO THE EXTENT PERMITTED BY LAW, PETWANA PROVIDES THE TECHNOLOGY SERVICE AS IS AND AS AVAILABLE AND DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT EVERY MEMBER OR PET IS SAFE, THAT CONTENT IS ACCURATE, THAT AN ARRANGEMENT WILL OCCUR, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR IMMUNE FROM SECURITY INCIDENTS.

These disclaimers do not cancel an express promise we make about a paid service or refund, permit deceptive statements, reduce required security or privacy duties, or exclude warranties and remedies that applicable law does not allow us to exclude. Where a disclaimer is prohibited, it does not apply.

19 Limits of liability and responsibility for claims

TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THE EXCEPTIONS BELOW, NEITHER PARTY IS LIABLE TO THE OTHER UNDER THESE TERMS FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST BUSINESS PROFITS, ARISING FROM THE TECHNOLOGY SERVICE. SUBJECT TO THOSE SAME EXCEPTIONS, PETWANA'S TOTAL LIABILITY FOR ORDINARY CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE GREATER OF USD 100 OR THE AMOUNT YOU PAID PETWANA FOR PLATFORM FEES AND MEMBERSHIPS DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These exclusions and the monetary cap do not apply to PetWana's fraud, intentional misconduct, reckless or grossly negligent conduct; death or personal injury caused by its negligence; amounts owed as refunds under these Terms; liability or statutory remedies that cannot lawfully be excluded or limited; or any other claim for which applying them would violate applicable law. A court will determine whether a limitation is enforceable for a particular claim. Nothing here restricts a consumer's legally protected complaint, payment-dispute, or regulatory rights.

You remain responsible under applicable law for your own conduct, pets, contractual commitments, and content. To the extent permitted by law, if a third party brings a claim against PetWana directly caused by your intentional misconduct, fraudulent representation, knowing infringement of that third party's rights, or material unlawful use of the service, you must reimburse reasonable damages and defense costs attributable to that conduct. This obligation does not cover PetWana's own fault or require you to surrender a defense or nonwaivable consumer right. We will give reasonably prompt notice, permit appropriate participation in the defense, and will not bind you to an admission, nonmonetary obligation, or settlement payment without your written consent, not unreasonably withheld. No other blanket duty to defend or indemnify is imposed.

20 Disputes and governing law

For a concern about PetWana, contact support@petwana.com with a description and requested resolution. We encourage informal resolution, but contacting us is not a prerequisite to filing in court, making a regulatory complaint, disputing a payment, or seeking urgent relief, and does not shorten or extend a legal deadline by itself.

Wisconsin law governs these Terms, except that federal law and mandatory consumer protections of your home jurisdiction apply where required. A dispute with PetWana may be brought in a court having jurisdiction in Marquette County, Wisconsin, or, where federal jurisdiction exists, the United States District Court for the Western District of Wisconsin. This is a nonexclusive forum provision: it does not remove a consumer's right to bring a claim in another forum authorized by applicable law, including an appropriate small-claims court. These Terms do not require arbitration, waive a jury trial, prohibit class proceedings, or create a shortened contractual period for bringing claims.

Members are responsible for disputes about care, adoption, payment between members, property, and the return or welfare of pets. We may assist with records or reports consistent with law and the Privacy Notice, but do not promise to investigate or adjudicate their dispute. A separate, expressly accepted member agreement may govern resolution between those participants. It does not impose arbitration on a nonsigning person, require PetWana to arbitrate without separate consent, or prevent emergency animal-welfare action or lawful reporting.

21 Changes to these Terms

We may update these Terms prospectively. We will identify the revised version and provide notice of material changes through the app or your account contact information before they take effect, with at least 30 days' notice unless a shorter period is reasonably necessary for legal or urgent security reasons. We will obtain renewed affirmative acceptance where required, rather than treating silence as agreement to a new material obligation.

A revision does not retroactively change a completed payment, rewrite an existing signed arrangement, waive an accrued claim, or authorize a new charge. If you decline a required revision, you may stop using the affected features, cancel renewal, and request any refund owed for unprovided paid service. We will preserve evidence of the version accepted for relevant transactions. Material changes to recurring charges remain subject to Section 9.

22 General provisions and contact

These Terms and applicable documents actually presented and accepted form the agreement about your use of the service and replace prior inconsistent statements about that subject. They do not replace a separate signed agreement about different subject matter or a more favorable express transaction promise. If a provision is unenforceable, it will be severed or limited only as law permits; the remainder will continue where it can operate consistently with the parties' essential agreement. Failure to enforce a provision on one occasion is not a permanent waiver.

You may not transfer this agreement or an account without our consent. We may transfer the service and this agreement in a lawful merger, reorganization, or business transfer if the successor assumes our obligations and your existing protections are not reduced; we will provide any notice required by law. No unrelated person acquires enforcement rights merely by being mentioned in these Terms. Lawful rights of successors and expressly identified beneficiaries in a separately accepted agreement are unaffected.

For support, cancellations, refund requests, complaints, accessibility assistance, and legal inquiries, contact PETWANA LLC at support@petwana.com. Website: https://petwana.com. You may request a copy of the version you accepted through that address. Contract notices to that address do not substitute for formal service of legal process where a different method is required by law.